2The FacilitationProcess
Learning Objectives
By the end of this chapter, you should be able to:
• Describe the importance of content knowledge.
• Describe the importance of process knowledge.
• Explain the six-step facilitation model.
• Identify ways to apply the model to specific facilitation assignments.
Utting Principles into Practice
By the end of this chapter, you will be able to:
• Prepare and implement a facilitation action plan.
• Apply the facilitation model to a facilitation assignment you are currently involved in.
Effective facilitators ...
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