4InterpersonalFacilitation Skills
Learning Objectives
By the end of this chapter, you should be able to:
• List the type of questions that involve participants.
• Describe the active listening process.
• List the steps in giving positive and corrective feedback.
• Explain ways to manage conflicts that occur in the facilitation process.
utting Principles into Practice
By the end of this chapter, you will be able to:
• Propose a solution to a recent conflict by using the four-step conflict resolution process.
Effective facilitators use a variety ...
Get How To Be An Effective Facilitator now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
