5FacilitationTools
Learning Objectives
By the end of this chapter, you should be able to:
• List the steps used in successful brainstorming.
• Explain the rank-order process.
• Define force-field analysis.
• Explain the cause-and-effect diagram.
• Describe the storyboarding process.
• Describe when to use small groups.
Utting Principles into Practice
By the end of this chapter, you will be able to:
• Develop a storyboard to illustrate a problem experienced during a recent facilitation assignment.
• Evaluate a team decision using the force-field ...
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