Chapter Forty-one. Don’t learn to communicate
Have you ever thought about this: you can’t not communicate. That’s right. Even if you stand there saying nothing, you’ll still be speaking volumes. Or, as someone once said: “What you are speaks so loudly that I can’t hear what you are saying.” Here is a story to illustrate the point.[1]
I once attended a sales conference of two thousand delegates at the Wembley Conference Centre in London. The afternoon session kicked off with a presentation from an image consultant who, in order to protect his identity, I’ll call Mr. Pink. Image consultants are the kind of people who ...
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