Step
42
Don’t understand the secrets of great teams and great customer service
What’s the difference between a team of losers and a team of winners?
What do the winners have that losers don’t?
Why am I asking you all these questions?
What if the Hokey Cokey really is what it’s all about?
Asda, part of the Walmart family as they would put it, were one of my favourite clients. Many years ago I did a speaking engagement for them at Asda House, their HQ here in Leeds. Now have you ever had that thing where you visit somewhere for the first time and there is a buzz in the building? (And I’m not talking about faulty fluorescent lights.) There’s just something ...
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