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CHAPTER 5

Yes, You Do Need Friends at Work

Love and Your Tribe in the Workplace

A few years after the market crashed, Janet Duliga was appointed senior vice president of human resources at Sunglass Hut; you may be familiar with its small, bright stores in malls and airports.1 It was a tough time in the economy, and most fast-moving consumer goods companies still hadn’t recovered from the recession. This was not the case at Sunglass Hut. On the contrary, instead of the sluggish sales that most retailers were battling, the company was soaring. It didn’t make sense. Why were people buying high-end sunglasses when the recession was still so fresh ...

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