CHAPTER 2MANAGING THE INNER WORKINGS OF HIGH- PERFORMANCE TEAMS

LEARNING OBJECTIVES

By the end of this chapter, the student will be able to:

1. Explain the six aspects involved in how most teams assemble.

2. Explain the two dynamics (task and process) that drive teams.

3. Describe the qualities needed for an effective team.

4. Describe how behavior modeling—leadership by example—helps make a team more effective.

images TEAM FORMATION AND DEVELOPMENT

A team can assemble in a moment, but high-performance teamwork must evolve. At various times, all teams share experiences that some people call the “life cycle of a team” (see Exhibit 2–1).

Each team may ...

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