Step 5
Understand your reaction to change: interpreting the facts of a situation to determine the outcome
‘Attitude is a little thing that makes a big difference.’
Winston Churchill
What causes an attitude?
I was once speaking to a conference of leaders and decided that I would start my speech by asking them a question: ‘Think of your normal morning routine and tell me, what sort of things happen during that time which can cause you to arrive into work with a right attitude?’ I emphasised the word ‘right’.
Immediately, someone called out ‘traffic’ and was greeted by a murmur of agreement from the rest of the room. ‘The weather’ was next, followed by a chorus of other voices offering suggestions such as ‘having no milk for your morning ...
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