“I speak two languages, English and body.”

Mae West, movie star

For the NLP coach, learning about the client isn’t only a matter of listening to the content of what they say but in looking at how they say it (process) and what that tells you about them at a deeper level. This chapter will present the main ways of observing process and learning from it.

You begin to notice things about a client at once, of course. Then the ‘tell me about yourself’ part of the initial session gives you your first big opportunity to look deeper. This chapter will show you some NLP tools for doing this.

You will, of course, be able to continue this learning process throughout the coaching.

Note also that the concepts and tools ...

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