Chapter 8

Coaching and working with colleagues

The art of management is making things happen through people we do not control. This is not easy. We are meant to collaborate with our fiercest rivals. Your real competition is not a rival firm: it is sitting at a desk near you. Your colleagues are competing with you for the same pot of promotions, budget, bonuses, and management time and attention. They have different priorities and needs, which they will push at your expense. Then we wonder why there is tension in the office.

We can choose our friends, but we can not choose our colleagues. We have to work with them, whatever our personal feelings may be. Basic professional etiquette enables us to get along, and defines the rules of engagement ...

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