Chapter 8

Managing performance

Once your team has established their purpose, goals and roles, the challenge is to help to keep them on track so that they can achieve their goals and develop their performance.

This chapter will focus very much on the processes and frameworks you can set up to support and build the performance of the team and the individuals in it.

It will show you how to:

  • understand the importance of managing team and individual performance
  • deal with difficult performance issues
  • build alignment and integrate the ‘four Rs’ of successful performance management
  • understand how to implement performance management into your team coaching process.

The importance of good performance management

Performance management does not always ...

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