Chapter 11

Building engagement

Building engagement and motivation has been shown to enhance performance. Research demonstrates that if people are engaged they will be delivering higher levels of productivity and customer service. Engagement has also been associated with increased creativity, reduced absenteeism and improved retention rates; so this really can be a game-changer for your team and the wider organisation.

This chapter will allow you:

  • to understand the power of engagement
  • to develop and harness the motivation and engagement in team members
  • to build engagement in the team as a whole.

Motivation and engagement

There is a lot of debate around what we mean by engagement and how it differs from motivation. It’s worth understanding ...

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