Chapter 13
Developing trust
Trust is one of the most important ingredients for your team. Without it the team won’t gel and won’t be delivering results. Lencioni1 has cited lack of trust as one of the five dysfunctions of an effective team, and there are countless studies relating trust to team and project performance, so this really is one element of team performance which cannot be ignored.
It is not only important to develop trust with your team members but also your stakeholders, clients or customers.
This chapter will explore what we mean by trust and how you can identify the levels of trust in your team. It will also help you to understand your role in encouraging and creating a trustful environment, and finally will provide you with ...
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