Chapter 14

Developing team potential

Whether we have the opportunity to recruit the team we work with, or inherit an established team, we face the challenge of helping them to work together to perform both as individuals and as a team. In addition, given our constantly changing environment, with new systems, work processes and ever increasing workloads, it is important that your team stays abreast of changes and has the capability of managing any challenges that may be on the horizon.

In a recent McKinsey global research project, ‘Building Capabilities for Performance’1, half the respondents reported capability building as one of their top three priorities for this year, citing customer demand and strategic imperatives as key factors driving ...

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