Chapter 6
The Question—Uses and Misuses
The question is one of the most important tools that a leader must be able to use. In information-getting and problem-solving meetings, the leader must ask the right questions in the right way. In information-giving meetings, the leader must effectively answer questions. The failure to ask or answer questions effectively can turn a productive meeting into a nonproductive one.
Asking Questions
Here are 10 guidelines to follow:
1. Prepare your questions ahead of time. Be sure they are clear and can be answered by one or more of the ...
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