How To Deal With Difficult People: Smart Tactics for Overcoming the Problem People in Your Life

1. accommodating approach
2. accusations
3. active listening
4. aggression
   1. bullies
   2. impulsive and instrumental
   3. reactive
   4. see also hostility; passive aggressive behaviour
5. agreement, confirming
6. anger
   1. customers
   2. hidden
   3. impulsive aggression
   4. managers
   5. non-verbal communication
   6. road rage
   7. teenagers
   8. see also hostility
7. anxiety
8. apologies
9. assertiveness
   1. avoiding insults
   2. basic assertions
   3. being assertive with yourself
   4. body language
   5. challenging extreme terms
   6. choosing how to respond
   7. features of
   8. ‘I’ statements
   9. passive aggressive people
   10. passive people
   11. rehearsing assertive responses
   12. responding to hostility
   13. starting small
   14. where and when to be assertive
   15. see also standing your ground
10. assumptions
11. attention-seeking behaviour
12. avoidance
13. basic assertions
14. ‘beginner's mind’