Chapter 4

I Fix, Therefore I Am: The Philosophy of Troubleshooting

Imagine if your doctor saw you as a collection of organs, nerves and bones, never considering the synergistic result of their working together, supplying each other with the chemicals and signals necessary for life. No organ could survive on its own, but together they make a living, breathing, occasionally snoring you! Now consider how tough it’d be to solve a murder case without considering the motives, personalities and circumstances of the victim and all potential suspects. The knife is right there next to the body, but anybody on Earth could have done the crime. Why was the victim killed? Who knew him? Who might have wanted him dead?

Troubleshooting, which involves skills ...

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