How to Fail at Change Management

Chapter 1

A Survey of Change and Change Models

Change Management and Common Sense: Things Change Managers Would Likely Do without Models

Physics informs us that “an object at rest tends to remain at rest; whereas an object in motion tends to remain in motion.” Although the domain of organizational change management has little to do with physics, this principle does appear to readily apply. There is familiarity and comfort with adopting a routine and doing the same things in the same way over a long period of time. Changes made to the way things have always been done is uncomfortable for most employees. Discomfort leads to concern as well as uncertainty. Uncertainty about the future will always exist even when the news announcing change is apparently ...