How to answer competency-based interview questions

A method of recruitment interviewing that is being used more and more by interviewers is called criteria-based, competency or behavioural interviewing. These are all different expressions for the same thing. The method attempts to take a more scientific approach to recruitment.

In the past, an interviewer may have asked a hypothetical question like, ‘How would you react in ____ situation?’ For instance, ‘What would you do if two of your sales representatives started a relationship?’ (I was asked that question once) or ‘What would you do if you found that an employee had been fiddling their expense claims?’ In this situation the interviewee finds themselves ‘second-guessing’ the interviewer ...

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