Chapter 9

Living and working with Navigators

Picking up physical and verbal cues helps us make more accurate inferences about what the other person is thinking and feeling so we can choose our response more appropriately and respond skilfully to help them fulfil their drives and meet their needs.

This chapter gives some hints and tips on how to adapt to and connect with someone who has the navigator style. Here is a reminder of their key characteristics.

Responding role Directing communication Process focus People with the navigator style push for a course of action:
They tend to move in a deliberate way, speak with a measured tone and pace, and appear calm and focused.
They create ...

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