Delivery: The Fun Part

You’ve analyzed your needs, designed the customer service training, and now it’s time to deliver it.

Delivery is presenting the customer service training content that you designed. As you plan the delivery of the customer service training, remember it is a process with many considerations and not just a one-time event. In organizations where the goal has been to change the culture, it truly becomes a way of life.

Many first-time facilitators ask for presentation skills. That’s good because how you present can be as important as what you present. Let’s go over the how, and then we’ll cover the what.

EXAMPLE:Pick a song. Any song. Let’s say you chose Tony Bennett’s signature song, “I Left My Heart in San Francisco.” If ...

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