Acknowledgments
I would like to thank the following people who have helped me throughout the past few years as I worked on this manuscript, and as I continued to examine the research on job performance that has laid the groundwork for it.
First, Jean-Pierre (J.P.) Sakey, who in 2004 was the relatively new CEO of Headway Corporate Resources, and who, that June, called me from his cell phone at JFK airport, after having just finished reading my first book, How to Mind-Read Your Customers, which talks about the psychology of building better relationships in the workplace with colleagues and customers. Sakey asked if I would help assemble and guide ...
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