Chapter Three
Anticipating Performance Needs
One of the themes we will continue to explore in this book is that it is important to look at both the character traits and the competencies that are important for the job. “Competencies” is a big word, and is used in different ways by different people—it’s important to talk about the differences in the language used in the marketplace.
In some definitions, human resource consultants refer to “competencies” as the entire range of skills, technical knowledge, behaviors, performance indicators, and motivations that will help predict if a candidate is best qualified for the job and will succeed in it. ...
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