Chapter 22

Manage change

Leadership is about taking people where they would not have got by themselves. That means that change is at the heart of leadership. It is not enough for a leader to simply maintain or improve things. That is what any manager should do and it is very hard work. A leader will make a difference by changing how things work and moving towards a new future perfect.

In theory, we should all like change. Change is what brings about progress and prosperity: new technologies and greater efficiencies that link the global economy.

In practice, we like it when other people and firms change, which will benefit us. When we have to change, suddenly change becomes a lot less attractive. Change is no longer about opportunity, it ...

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