Chapter 3

EQ skills: dealing with people

Fortunately, you do not have to be a certified tree hugger to have good EQ skills. EQ is not about being nice for the sake of being nice. This comes as something of a surprise to many people in the wellness, well-being and EQ industry who see niceness as an end in itself. Organisations are not created to deliver niceness. Organisations are created to deliver results, which in the case of private sector companies normally comes in the form of profits. EQ is not an end in itself. It is a means to an end.

EQ is about knowing how to get other people to do things: this places it at the heart of management. EQ is not the same as command and control. It is about being able to use influence to get other people ...

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