How to Manage Conflict in the Organization

Second Edition

Course Code 90028

INSTRUCTIONS: Record your answers on one of the scannable forms enclosed. Please follow the directions on the form carefully. Be sure to keep a copy of the completed answer form for your records. No photocopies will be graded. When completed, mail your answer form to:

Educational ServicesAmerican Management AssociationP.O. Box 359Natick, MA 01760

1. Conflict is best defined:

(a) as a process that begins when one party perceives that another has negatively affected, or is about to negatively affect, something that he or she cares about.

(b) with synonyms such as hostility, war, or aggressiveness.

(c) as arguments between two or more parties that end in aggressive ...

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