1Conflict in Organizations
The first to present his case seems right, until another comes forward and questions him.
—Proverbs 18:17
Whenever people meet to conduct business, conflict is the norm. Conflicts of wills, personalities, and ideas. Conflicts of plans and strategies. Conflicts of interest. The world of work is characterized by conflict.
—Malcolm Kushner
Learning Objectives
By the end of this chapter, you should be able to:
• Define conflict, including the differences between its two distinct types—interpersonal versus structural.
• Describe the five main approaches to conflict resolution.
• Cite at least one type of situation appropriate ...
Get How To Manage Conflict in the Organization, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
