The first to present his case seems right, until another comes forward and questions him.
Whenever people meet to conduct business, conflict is the norm. Conflicts of wills, personalities, and ideas. Conflicts of plans and strategies. Conflicts of interest. The world of work is characterized by conflict.
By the end of this chapter, you should be able to:
• Define conflict, including the differences between its two distinct types—interpersonal versus structural.
• Describe the five main approaches to conflict resolution.
• Cite at least one type of situation appropriate ...