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How To Manage Conflict in the Organization, Second Edition by Gregg L Carter

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1Conflict in Organizations

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The first to present his case seems right, until another comes forward and questions him.

—Proverbs 18:17

Whenever people meet to conduct business, conflict is the norm. Conflicts of wills, personalities, and ideas. Conflicts of plans and strategies. Conflicts of interest. The world of work is characterized by conflict.

—Malcolm Kushner

Learning Objectives

By the end of this chapter, you should be able to:

• Define conflict, including the differences between its two distinct types—interpersonal versus structural.

• Describe the five main approaches to conflict resolution.

• Cite at least one type of situation appropriate ...

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