2Recognizing Types of Conflict
Learning Objectives
By the end of this chapter, you should be able to:
• Explain why conflict resolution is so important to a manager.
• Identify the three basic types of conflict.
• Describe the six root causes of structural conflict.
• Define interpersonal conflict, and give at least one example of how structural conflict can be transformed into interpersonal conflict.
• Describe how potentially destructive conflict can be transformed into constructive conflict by applying one or more of the seven basic tenets of principled negotiation.
INTRODUCTION
In all organizational situations, managers must have an understanding ...
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