4Resolution of Interpersonal Conflict
Learning Objectives
By the end of this chapter, you should be able to:
• Describe the seven basic approaches to resolving interpersonal conflict.
• Specify the five key rules for communicating with the opposite sex when using coaching as a conflict resolution approach.
• Specify the six principles for maintaining a culturally neutral position when interacting with employees from a different country, region, or ethnic background.
• Give three reasons why conflict resolution by walking is generally better for the resolution of interpersonal conflict than electronic communication.
• Describe at least one benefit ...
Get How To Manage Conflict in the Organization, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
