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How To Manage Conflict in the Organization, Second Edition by Gregg L Carter

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4Resolution of Interpersonal Conflict

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Learning Objectives

By the end of this chapter, you should be able to:

• Describe the seven basic approaches to resolving interpersonal conflict.

• Specify the five key rules for communicating with the opposite sex when using coaching as a conflict resolution approach.

• Specify the six principles for maintaining a culturally neutral position when interacting with employees from a different country, region, or ethnic background.

• Give three reasons why conflict resolution by walking is generally better for the resolution of interpersonal conflict than electronic communication.

• Describe at least one benefit ...

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