6Politics: The Secret Approach to Conflict Resolution
Learning Objectives
By the end of this chapter, you should be able to:
• Define politics.
• Describe the three approaches to conflict resolution most relevant to effective political behavior.
• Describe the two major goals of political behavior.
• List and explain the political tactics identified by Dale Carnegie, Robert Baron and Jerald Greenberg, and Norman Martin and John Sims.
INTRODUCTION
If negotiation is the open approach to conflict resolution, politics is clearly the secret approach. It’s such a secret that many people in organizations refuse even to discuss the political tactics they ...
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