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How To Manage Training: Facilitating Workplace Learning for High Performance by Carolyn Nilson

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4Support

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Learning Objectives

By the end of this chapter, you should be able to:

• Identify two support functions unique to managing training.

• Name four training-related job titles typically found in a mid-size company.

• List at least five topics you should include in a train-the-trainer course.

• Identify the four critical processes linking training to performance that will improve business results.

• Name five motivators for employees to perform better work.

INTRODUCTION

As a manager in charge of training, you also take on the role of supporter of the training operation. You need to be in charge of training facilities and personnel, monitoring, ...

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