Learning Objectives

By the end of this chapter, you should be able to:

• Name three characteristics of today’s changing workforce that suggest the need for administrative competency in managing training.

• Describe three processes to help develop internal networks of colleagues.

• List five drivers of change that point the way for administrative action.

• Describe three ways to get the most value from outside seminars.

• Name the four organizational categories to document as part of training project management.


An administrator gets things done—through people, through processes and systems, and in synch with corporate ...

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