CHAPTER 5

Program Leadership

Of all the things I’ve done, the most vital is coordinating the talents of those who work for us and pointing them towards a certain goal.

Walt Disney

Programs are complex because of their system-based deliverables and the network of interrelationships intrinsic to the workflow, as discussed in the two previous chapters. They are also complex because of the hierarchies and sheer numbers of people required to do the work in major undertakings. Getting a large community of people heading in the same direction starts with a clear definition and vision of what is to be accomplished. Establishing structures and processes that maintain alignment within a large hierarchy of individuals is vital to successful program management. ...

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