Chapter 8. Arrangements The Devil's in the Details

President Bill Clinton arrived at the joint session of Congress ready to deliver a speech about a major issue—health care. It would be nationally televised as well. The president looked at the TelePrompter in front of him. There was an immediate problem: The speech he was seeing was not the health-care one but his earlier State-of-the-Union address. He signaled the Vice President about the problem and continued on, reading from his paper manu-script on the lectern. Several minutes later, the right speech appeared on the TelePrompter.

Another Bill—Gates—was also before a large audience for the momentous occasion of introducing "Windows 98." After the usual introductory meeting flourishes it was ...

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