How to Productively Disagree on Tough Topics

Instead of avoiding divisive issues, learn how to have thoughtful conversations that build mutual understanding and respect.

Conversations about identity, diversity, and justice are some of the thorniest human interactions of our time. Consider Uber’s head of diversity, who hosted a workplace event titled “Don’t Call Me Karen” to highlight the “spectrum of the American White woman’s experience” and foster an “open and honest conversation about race.” Following backlash from employees of color, she was placed on a leave of absence.1

Or consider Stanford Law School’s associate dean for diversity, who tried to “de-escalate” student protests during a ...

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