Chapter 5. Spin the Golden Rule
Figuring out what behaviors and accomplishments merit recognition is just half the job of designing a recognition and reward program. Deciding what rewards to give is the other half. The most obvious approach would be to put yourself in the shoes of the people you want to recognize and ask yourself what rewards you would appreciate receiving in the same circumstances. However, choosing the best rewards is not that simple.
What is Wrong with these Pictures?
Situation 1. An administrative assistant worked through the weekend to prepare a package of presentation materials for the boss to use in a meeting with a potential client. In typing the materials, she discovered and corrected some numerical errors that would have ...
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