Interview questions are the most discussed and least understood part of the hiring process everywhere I have worked. Despite their importance as the heart of an interview, few people can succinctly describe why we ask particular questions, how to create them, and how to interpret responses. This chapter describes a method for choosing, building, and asking questions and for evaluating candidate responses. It also shows you how to avoid several pitfalls in question design and answer evaluation.
Probing a Black Box
It is notoriously difficult to evaluate a knowledge worker’s on-the-job performance.1 It is even more difficult to predict a candidate’s future performance in a new job. This is complicated further by ...