Introduction
The heart before you is a mirror. See there your own form.
—Shinto saying
 
Modern civilization is teetering on the brink of an epidemic in “emotional-idiocy.” Despite our collective concerns, negative emotions such as cynicism, irritability, anger, depression, and hostility are on the rise in our families, communities, and workplaces.
My clients realize they can no longer take workplace trust and respect for granted. Organizations are in desparate need of people who instinctively pull together during a crisis. We could all benefit from less toe-to-toe, and more side-by-side. Over the last 20 years I’ve helped hundreds of organizations develop strategies that protect cohesiveness and productivity from an increasingly irritable world. ...

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