Book description
Conflict within an organization can quickly destroy the productivity of both individuals and work teams. This Infoline will show you how to apply the sound principles of conflict resolution to most situations. The issue details two schools of thought on conflict management--the settlement-driven approach and the relationship focused approach-- and allows you to follow a step-by-step approach to implement the best method that will resolve your workplace disagreements.
Table of contents
- Copyright
-
Workplace Conflict
- Conflict Management Theory
- Models for Resolution
- Using a Conflict Manager
- Reactive Conflict Management
- Proactive Conflict Management
- Conflict Management Training
- References & Resources
- Job Aid
Product information
- Title: How to Resolve Conflict—Management Development
- Author(s):
- Release date: April 2001
- Publisher(s): Association for Talent Development
- ISBN: None
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