4Conflict within organizations – teams

The importance of teams

Over the last forty years, teams have come to be considered as a central element in the functioning of organizations … teams provide diversity in knowledge, attitudes, skills and experience, whose integration makes it possible to offer rapid, flexible and innovative responses to problems and challenges, promoting performance and improving the satisfaction of those making up the team.… However, teams do not always act in this way, and sometimes fail to achieve the high performance expected of them.… In fact, everyday experience tells us that in many cases teams, far from being mechanisms for capitalising effectively and satisfactorily on collective effort, turn into black holes that ...

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