How to Resolve Conflict in Organizations

8Applying the People Models

Getting an overview

So far, we have explored six People Models and ranged over different components of the organization. We started with conflict in inter-organizational relationships, moved to the organizational (structure and team), the interpersonal and individual levels. We know we can use every People Model at any of these, even though I have illustrated their use in only one chapter at a time as we went through the book. At this point, we apply the People Models like a pick and mix – as you would in practice. We need to choose one which makes sense of the issues or person at hand and, also, one which we have a rapport with. In actual fact, my favourites to use are the two I created; the Partner–Ally–Friend model ...