Chapter 11
Delivery delight
I met up with Andrew Hill, commercial director at Electio, a delivery management platform (for more information, visit: www.electiodelivers.com).Before Electio, Hill worked for Yodel and CollectPlus, developing delivery services for large retailers. Hill’s claim to fame is being instrumental in the development and launch of the first Pick-Up Drop-Off (PUDO) network in the UK, a service that has transformed the etail delivery industry. I wanted to learn from him what retailers must think about when it comes to getting the delivery right.
Ensuring an on-brand experience end to end
Consumers are not as patient as they used to be. Alongside the increase in ecommerce spend, shoppers are becoming much more demanding ...
Get How to Sell Online now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
