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The big word of today is ‘empathy’. A few years ago a manager wouldn’t have known what it meant but now it’s as hot in management as social media is in marketing. Can’t empathise = can’t manage = unemployable. So put your people-thinking hat on fast.

Any business where there isn’t a high level of trust throughout the team is in trouble. As Elvis Presley sang:

image‘We can’t go on together with suspicious minds.’

Unless we can build relationships based on trust, our working lives will be difficult. Christopher Locke in The Cluetrain Manifesto ...

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