This is the thinking process that we use to solve problems. When they said ‘Houston we have a problem’ those critical thinkers at NASA got to work. Our problems are probably a bit more prosaic, a bit simpler, more of the order ‘why are our sales down?’ and ‘what can we do about it?’ Day in and day out in a knowledge economy our role is not to do what a computer can do but to do what a computer can’t do. Namely sort out what to do when the unexpected happens. Of course there’s going to be a certain amount of ‘grunt work’ (quite a lot actually ever since they didn’t replace the other guy working alongside you in your office and now you have to ...
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