Conclusions: Onwards, Upwards and Over to You

If you live long enough, you'll make mistakes. But if you learn from them you'll be a better person.

Bill Clinton

Working as an organizational psychologist isn't a desk job. I spend a lot of time with people: I coach managers, entrepreneurs and job hunters; I run workshops; I sit in on conversations between warring colleagues. Over the years, I've met and worked with many, many names and faces in industries including banking, technology, advertising, healthcare, airlines and fashion – to list just a few.

The truth is that too many of these meetings have faded entirely from memory. Why? Because not that many people truly stand out.

In contrast, truly standout people linger long in the mind. But ...

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