The Activities That Started the Improvement Work
We had a simple objective with our training—we wanted to explain two main concepts and, of course, get everyone thinking like orienteers. We also wanted the people taking part in the training to talk more than we, the people giving the training, did. We carried out the training department by department and made sure that each session did not last more than 45 minutes. We held the first session with the sales support department.
“Why should we work with improvements?” Roger began. He asked the meeting ...
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