How to Succeed with Continuous Improvement: A Primer for Becoming the Best in the World

Successful Improvement Leadership

At the IT company, coaching was a popular word. “We need to be better at coaching each other,” was a statement you might hear during a meeting when things had not turned out as planned. However, you could often hear managers scolding employees who had made a mistake and hear managers telling their employees exactly how to solve their problems. Despite the fact that it did not result in greater commitment or improve anyone’s performance, this seemed to reflect the most common leadership approach at the company. ...