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Spreading the Continuous Improvement Culture

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Getting the improvement work started at the IT company took a lot of time and required a lot of energy, and the company’s improvement work was still far from being world-class when I finished my one-year contract. But a good foundation had been laid and the energy used had created results. These results motivated people, and the renewed energy could be invested in developing the improvement work even further.

As the IT company’s reputation improved, the demand for the company’s services increased. The ...

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