Sustaining the Continuous Improvement Culture and the Five Cultural Pitfalls Preventing You from Succeeding


“So what’s your secret?” I asked.

“What makes you think there is a secret?” Roger answered with a secretive smile.

Almost five years had passed since our time together at the IT company. We had kept in touch, though sporadically, and I had never stopped considering Roger my main mentor. It was evening and we had just been served our main course. The restaurant was Italian and trendy. The dinner was my initiative. I had used the fifth anniversary ...

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