So what impact can succeeding with people really have?

Let’s find out.

It was 10 January 1995. 4.30pm. I sat nervously waiting for Jacqueline’s feedback. It had been an exhausting and challenging day.

Over the next two hours she unpacked in detail her thoughts on how the event I ran on her company’s behalf had gone.

Those 120 minutes had a profound impact on me. As someone who had only three years earlier been battling the illness M.E. (or Chronic Fatigue Syndrome) I realized that in many ways it was an achievement even to be sitting where I was.

But I wanted more.

I wanted to develop my skills as a speaker and to grow my business. I wanted to ...

Get How to Succeed with People: Remarkably easy ways to engage, influence and motivate almost anyone now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.